Complaints Handling Procedure
Fish2let.com Ltd trading as Fish2Sell is committed to providing a professional and transparent service and to handling complaints fairly, consistently and promptly.
This procedure explains how complaints will be managed and escalated where necessary.

How to Make a Complaint
If you wish to make a complaint, please contact us in writing and include as much detail as possible so that we can investigate fully.

Email: enquiries@fish2let.com
Post:
Fish2let.com Ltd
Ashby House
Bath Street
Ashby-de-la-Zouch
Leicestershire
LE65 2FH

Stage 1 – Investigation
We will:
• acknowledge receipt of your complaint within 3 working days
• investigate the matter thoroughly and impartially
• provide a formal written response within 15 working days

Stage 2 – Final Review
If you remain dissatisfied, you may request a further review.
A senior member of staff or director who has not previously been involved will review the complaint wherever possible.
We will issue our final written viewpoint within 15 working days of receiving your request.

Referral to The Property Ombudsman
If you remain dissatisfied after completing our in-house complaints procedure, or if more than 8 weeks has passed since you first raised the complaint, you may refer the matter to:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333306
Email: admin@tpos.co.uk

A referral should normally be made within 12 months of our final written response.

How can we help? Drop us a line, we’d love to hear from you

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